Delivery Returns & Exchanges
We aim to dispatch orders the next working day and you can expect to receive your item(s) within 3-5 working days. Printed items should be received within the 3-5-day lead time but if there are any expected delays (minor delays), you will be notified via email.
Due to Covid-19 some deliveries may be delayed due to slower delivery times from some of our suppliers, however, please rest assured that we are working hard here at Kooky Soul to avoid longer delivery times.
A £2.50 delivery charge is added to each order at checkout unless the order is over £40 as then it is free.
If you are not completely satisfied and wish to return or exchange an item, simply fill out the returns note that will have been provided with your item and stick the returns address label to the front of your package. The package can be returned at any of your local post offices.
We offer free returns and exchanges within 14 days of receipt of your item. The item must be unworn with original labels still attached. Kooky Soul reserves the right to deny any refunds or exchanges should an item be received in an unsellable condition.